Despite our intent to identify problem garments in advance, we cannot assume responsibility for inherent weaknesses/ defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss due to non fastness, wear and tear and shrinkage. dhobibeta.com does not take the responsibility of the Embroidery work on the clothes.
Customers are responsible to mention all the stains when they leave the garments with us or our person collects from you. By leaving your stained items with us for cleaning; you confirm that you accept our terms and conditions. We will only process stained items under owner's risk, and the results cannot be guaranteed. This means, in the event that the chosen method of processing damages your item we will not be held liable, it is entirely at your own risk. we aim to remove all stains but in some cases this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results. Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately unable to do so.
Late Delivery- We have spent many hours and tested a range of different procedures to help ensure that your dry cleaned and steam ironing garments arrive when expected. However, Ludhiana traffic being as it is there might be unusual circumstances which make it impossible to deliver your order during the scheduled day. We will do all that we can to keep you fully informed using email, text messages or telephone. Our policy is that if we cannot deliver on the expected day, it will be delivered immediately the following working day.
Although we have quality control where we check each garment before we pack, if we are unable to remove stains we usually inform customers before. If something slips through and you are not completely satisfied with the quality of our dry cleaning, we will re-clean your item free of charge, as long as it's within 14 hours.
Loss and Damage Policy and Quality Policy
we takes full responsibility for the cloths from the moment we issue ticket or pick up from you. Even though we exercise utmost care, there will be instances where items may get misplaced or lost, it is customer's responsibility to count and check every single items before leaving the shop or taking the delivery from our delivery boy. In case of steam ironing clothes, any quality issue must be reported within two hours of receipt of clothes. In the unlikely event of damage please inform us within 2 hours of receiving your garment. If needed, you must return the damaged garment; we investigate and contact you within 48 hours. Count discrepancies must be reported within 2 hours of our delivery of your garments. After that we will not assume any responsibility for damaged or missing items. We are not responsible for any loss after delivery to your doorman, concierge or other authorized person. If you are unable to pick up your delivered order within this time period (e.g. vacation, office transfer, etc.). Please inform us before delivery in writing by post, email or fax. We will keep it in our shop for an agreed period (Maximum 1 Months).
Our Privacy Statement
We respects our customers privacy and do not sell any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Right to Refuse
dhobibeta.com reserve the right to refuse our service to any customer.
dhobibeta.com reserves the right to change prices at any time without any notice.
These terms and conditions do not affect your statutory rights as a consumer.
Hangers and Packing
In case of steam ironing, hangers and packing charges are extra.